Privacy Policy

Thank you for visiting a Nestlé HealthCare Nutrition, Inc. ("Nestlé HCN," “HCN”, "we," or "our") website. The following is a description of how we collect, store, and use the personal information you provide us through any of the websites operated by Nestlé HCN, including the one you are currently visiting ("Nestlé HCN Privacy Policy" or "Privacy Policy").

We encourage you to read this Privacy Policy before you submit any personal information on this website. For a complete description of our online privacy practices, please click on the topics of interest provided below.

 

  1. What does this Privacy Policy apply to?
  2. What types of information do we collect?
  3. How do we use the information we collect?
  4. What happens if you refuse to provide your personal information?
  5. Do we use cookies, track IP addresses, or use other passive means to collect information?
  6. Who is collecting your personal information and is it shared with anyone?
  7. What safeguards do we use to protect your personal information?
  8. How can you access, modify, or make other choices regarding the use of your information?
  9. How can you ask a question or file a complaint? (Contact Information)

What does this Privacy Policy apply to?

Our Website and Information Collected Online

The Nestlé HCN Privacy Policy currently applies to any website operated by Nestlé HCN and that posts a direct link to this Privacy Policy ("Nestlé HCN Website(s),"Website(s)," or "Site(s)"). In addition, the privacy practices set forth in this Privacy Policy pertain only to the on-line collection of information through the Nestlé HCN Websites, but do not apply to information that may be collected by Nestlé HCN off-line.

 

Websites Not Covered by this Privacy Policy

 

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link, including websites that are operated by our parent or affiliate companies or that are not otherwise a part of the Nestlé HCN family of websites (collectively, "third party sites"). These third party sites may include but are not limited to websites operated by:  
  1. our parent company, Nestlé SA (e.g., nestle.com);
  2. our domestic and international affiliates (e.g., Nestlé Canada);
  3. joint ventures such as Beverage Partners Worldwide (e.g., nestea.com);
  4. other U.S. subsidiaries of Nestlé SA such as Dreyer's Ice Cream and Nestlé Waters North America (e.g., nestle-waters.com);
  5. unaffiliated online stores that sell Nestlé products and to which we link (e.g., mybrandsinc.com and rei.com); and,
  6. Nestlé HCN that are directed to businesses (e.g., vend-nesquik.com and nestlefoodservices.com).

We encourage you to read the privacy policy of the third party sites to which you link before you submit any personal information to that site. We are not responsible, and disclaim any liability for the independent practices or content of any third party site.

 

Special Note to Non-U.S. Visitors

This Privacy Policy is intended to meet the laws and requirements of the United States, which may not necessarily be consistent with the laws and regulations of your home country. Any information that you provide to Nestlé HCN will be treated in accordance with this Privacy Policy.

 

Your Acceptance / Changes to this Privacy Policy

By using a Nestlé HCN Website, you are accepting the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use this Website. We reserve the right to make changes to this Privacy Policy. Any changes will be posted in this Privacy Policy and material changes will generally apply only to activities and information collected on a going forward basis. If we materially change how we use your previously collected personal information, we will notify you by email and may give you a choice to consent to or opt-out from the desired change. We encourage you to review this Privacy Policy whenever you come back to this Site to make sure you are aware of any changes and how your information may be used. Your continued use of this Website or any other Nestlé HCN Website signifies your acceptance of these changes.

 

What types of information do we collect?

To simply browse our Websites, we do not ask you to provide any information. However, if you wish to participate in many of the features and services the Nestlé HCN Websites and brands have to offer, we may ask you to provide certain personal and/or demographic information. Personal information (as used in this Privacy Policy) refers to any information that can be used to personally identify you or contact you online or offline. This may include, for example, your name, postal address, email address, phone number ("personally identifiable information") as well as other non-personally identifiable information or demographic information such as your date of birth, age, gender, habits or preferences when such information is tied to your personally identifiable information (collectively, "personal information").

 

Personal information is only collected with your knowledge (i.e., if you voluntarily provide it to us through one of the many online forms available on the Nestlé HCN Websites) and will usually take the form of:

• Registration or sign-up on a Nestlé HCN Website ("general website registration");

• Sign up for a newsletter that is specific to an event, product, or website and that is not included under general website registration;

• Sweepstakes, contests, or other promotions;

• Surveys and polls;

• Message boards and other interactive activities;

• Purchasing a Nestlé product through one of our online stores;

• E-cards, tell-a-friend, or other one-time use features;

• Feedback, questions, or comments through one of our Contact or "Ask the Expert" forms;

• Information submitted in a business capacity (e.g., resumes, media requests, etc.);

• Information collected through our Nutritional Sites;

• Signing up a friend to participate in product-specific campaigns; or,

• Any other request that requires the submission of personal information (e.g., Consumer Panel, Product Request, "Where to Buy," etc.)

Note: depending on the Nestlé HCN site that you are visiting, some or many of the activities listed above may not be available.
The types and amount of information collected for the features listed above will vary depending on the activity. The requested personal information may include: first and last name, email address, home address (including city and state), telephone number (work or home), and (for those purchasing products online) credit card information. For some activities, you may be asked to create a username and/or password and/or to provide additional, demographic information, including: (i) your age or date of birth, (ii) gender, (iii) frequency of use, purchase, and consumption of certain Nestlé products and/or other similar products, (iv) facts about your household or lifestyle, and/or, (v) other information relevant to the Nestlé product you've purchased or the specific Site which you are visiting (for example, if you are registering on verybestbaby.com or verybestkids.com, you may be asked to provide information about the children in your household, including their names, genders, and birthdates).

 

If demographic information is collected for an activity that also requires personal information, we may combine the demographic information with your personal information. Combining data allows us to customize the notices we send you and the content we provide you according to your interests and preferences. For more on how we use your information, please read the section on use below.

 

How do we use the information we collect?

Generally, all information collected is used for the purpose for which the information was collected or as otherwise identified at the point of collection or in this Privacy Policy. For example, if you sign up or register on a Nestlé HCN Website ("general website registration"), the information you provide is used to offer you the benefits and privileges that typically come along with registration. This may include access to and use of exclusive or personalized content or activities on the Nestlé HCN Websites (e.g., message boards, upload features, personalized recipe boxes, etc.), participation in special events and promotions (contests, sweepstakes, coupons, etc.), and the ability to receive the communications or marketing material you select at the time of registration or that automatically come with your registration. Similarly, if you contact us via an online contact form or through one of our Ask the Expert features, your information is used to respond to your inquiry or comment, and in some instances, post the answers to your question in anonymous form on the relevant Website. And, of course, any credit card information you provide us is used to fulfill and process your online purchases. For additional specifics about some of the features available on the Nestlé HCN Websites, please see below.

When registering or providing information on our Sites, you may also be given the option (through a check box or otherwise) to have your information used for an activity or service different from the primary activity or service that you are requesting. For example, if you are signing up for a contest or other promotion, you may also be able to sign up for newsletters or alerts from the Site hosting the promotion or from other Nestlé HCN Sites or products. If you choose to receive these additional services, Nestlé HCN will use your information to provide them to you.

From time to time, we are approached by reputable third party companies and organizations that provide products or services that we believe may be of interest to you. To extend these products or services to you, we may use your personal information (e.g., email address) to send out notices on their behalf. We see this as a value-added service helping you find useful products or services. Our goal is to limit the notices and communications to those that we think you would appreciate receiving. Please note that all such mailings come strictly from Nestlé HCN and your personal information is not shared with these other companies.

We may also use your personal and/or demographic information for our internal marketing and demographic studies, so we can constantly improve, personalize, and customize the products and services we provide you and to better meet your needs. This may include occasionally combining, updating, or otherwise enhancing the personal information collected through a Nestlé HCN Website with data we receive from outside records or third parties.

The following provides additional information about certain features on our Websites:

•  Newsletters and Email

If you provide us your email address and/or mailing address (whether as part of our general website registration or for a specific newsletter or communication), the contact information you provide will be used to send you the specific newsletter, communication, or literature requested. In addition, you may receive communications introducing you to other Nestlé brands or Websites. These materials may come in the form of regular mail or email, depending on the Site you register on and the information you provide during registration.

We may also use your email address to send you transactional or administrative communications (e.g., confirmation email when you purchase a product online or when you sign up for, or unsubscribe from, a specific registration or activity), as well as certain service-related announcements (e.g., notices about updates to our Privacy Policy, discontinued features or programs on our Websites, changes to our online services or technical support policies, or other related changes).  Collectively, these types of communications are referred to in this Privacy Policy as "Administrative Communications."

•  Sweepstakes, Contests, and Promotions

To enter an online sweepstakes, contest, or other promotion (collectively, "Promotions"), you may be required to first register on a Nestlé HCN Website. The information collected as part of a Promotion is used to determine your eligibility, notify you whether you are a winner, and/or fulfill and deliver prizes. If you are a winner, certain information about you (such as your name and picture) may get posted to the relevant Nestlé HCN Website.  For more information about Nestlé HCN Promotions, please see the official rules or details posted with the specific Promotion.

•  Surveys and Polls

There are two types of surveys or polls that may be conducted on the Nestlé HCN Websites. One is where purely demographic or survey information (e.g., age, gender, household information, and other interests, etc.) is requested and the information is not linked to any personally identifiable information about you. In other cases (such as during account registration), we may collect this same information and combine it with your personally identifiable information.

•  Message boards and other interactive features

We may provide interactive features that allow you to post or publish messages, stories, pictures, or artwork on our Websites. Although we strive to protect those who use and participate in these activities, we encourage you to be wary of giving out personal information or images about yourself in public areas such as on a message board or other online community-type feature. Such information may be viewable to or recorded by outside parties. As such, we cannot guarantee the security and privacy of, and are not responsible for, any information you post in these areas. Your use of these features is at your own risk.

Please note that if we choose to post a picture or message that you provide us through one of these features, we may post, along with the picture or message, certain non-personal information about you, such as your username, first name, first initial of your last name, and/or city and state of residence.

•  Purchasing Nestlé products online

Some of our Sites may allow you to purchase Nestlé products through an online store operated by Nestlé HCN or by a vendor on our behalf ("Nestlé HCN Online Store"), while other Nestlé HCN Websites may provide links to unaffiliated third party sites that sell Nestlé products. If you are purchasing a product through a Nestlé HCN Online Store, you will be asked to provide your credit card information, including credit card number and billing and shipping addresses, as well as other basic contact information (e.g., phone, email address). This information is used to fulfill your purchase and confirm your order.

If the online store you are visiting is operated by an unaffiliated third party, we may provide you a direct link to the third party store for your convenience. Please note, however, that these sites are not operated by Nestlé HCN and are not covered by this Privacy Policy. We are selective in who we choose to partner with to sell Nestlé products online and we will strive to work with online retailers who (like ourselves) use industry-standard encryption when collecting and processing orders through their websites. This helps prevent unauthorized electronic access to sensitive financial information, such as your credit card number. We encourage you to read the privacy policy of the online store you are visiting before sharing any personal information such as your credit card number.

•  E-cards, tell-a-friend, and other one-time use features

Personal information requested for an e-card, tell-a-friend or other referral feature, or other one-time use features (typically, names and email addresses) is used on a one-time basis (e.g., to send the communication) and is not further retained by Nestlé HCN. If these kinds of features are made available to children under 13, they may be designed so that prior parental consent is not required.

Business-related information

Please be advised that in some areas of our Websites, you may be able to submit information about yourself or the company you represent in a business capacity. These areas may include a career section where you can submit a resume or job application online or a section or contact form to handle media requests. Although any personal information gathered in this context is used exclusively for its intended purpose (e.g., a resume will be used for the job application process only), such information is not otherwise subject to the terms of this Privacy Policy.

•  Healthcare and Nutritional Sites

Some of our Sites provide nutritional and/or health-related information and tools that are intended for healthcare professionals, consumers, or both. In addition to basic contact information (e.g., name, email address, etc.), these sites may also collect specific information about: (i) a healthcare professional's practice (e.g., practice name, medical/professional degrees, hospital affiliations, use of Nestlé nutritional products in treatment of patients, etc.); (ii) a consumer's interest in certain nutritional products (e.g., use of Nestlé nutritional products, diet and exercise habits, etc.); or (iii) a consumer's diagnosis with certain conditions.

As with other Nestlé HCN Sites (as more fully described in this Privacy Policy), this information is used for the purposes identified at the time of collection, i.e., to provide and send the registered user relevant nutritional and/or health information, including information about Nestlé HCN products, and to give them access to member-only benefits and tools. Some tools on these Nutritional Sites may allow you to enter and display certain health or patient information on the site itself. Please note that this information is made available for online reference only and, unless otherwise noted, is not simultaneously collected or retained by Nestlé HCN.

To the extent that personal information regarding medical conditions is stored, we may be required to disclose it in certain circumstances, including but not limited to, the following: the Food and Drug Administration pursuant to adverse events, public health authorities relative to preventing or controlling disease, as required by federal state or local law or as required pursuant to subpoena. Please note that Nestlé may never have reason to make these types of disclosures.

Medical Content Disclaimer: Please understand that the contents and information on the HealthCare and Nutritional Web site are for your informational use only and are not intended to be a substitute for professional medical advice, diagnosis or treatment. We suggest that you seek the advice of your physician or qualified healthcare provider with any questions you may have regarding a medical condition, illness or treatment. Do not delay or disregard professional medical advice because of the content included on this Web site.

What happens if you refuse to provide your personal information?

If you choose not to submit any personal information when requested, you may not be able to participate in certain activities and personalized features on our Websites and may limit the services and special offers we can provide you. For example, if you refuse to share your email address, you will not be able to receive any of our newsletters or otherwise register on our Websites. If you refuse to provide your credit card number, you will not be able to purchase products at a Nestlé HCN Online Store. However, to simply browse our Websites and learn more about our products, you do not need to give us any personal information.

Do we use cookies, track IP addresses, or use other passive means to collect information?

Cookies

We use cookies to improve the use and functionality of our Websites. A "cookie" is a small file or record-keeping device that websites often store on a user's computer. Storage of cookies on your system provides an easy and convenient way for us to personalize or enhance your experience on our Websites and to make your next visit more enjoyable. For example, cookies may remember the content you previously viewed on our Sites or the email address and password you provided when registering during an earlier visit to our Sites. Cookies may also remember items you have previously placed in your shopping cart while visiting a Nestlé HCN Online Store. Using cookies, therefore, may allow us to serve you content tailored to your interests and save you the time of having to re-register or re-enter information when you re-visit our Sites or try to access certain member-only sections. On some Sites, cookies enable us to store your favorite recipes, activities, points or high scores. We may also use cookies to lockout underage users from certain activities. We do not use cookies to collect personal information such as your name; however, we may link information contained in a cookie to personal information collected from you by other means (e.g., general website registration). You can always disable cookies or set your browser to alert you when cookies are being sent to your computer; however, if you do so, you may not be able to register on our Site or use other features that require registration or the collection of information.

 

IP Addresses

We may keep track of Internet Protocol (IP) addresses to (among other things): (i) troubleshoot technical concerns, (ii) maintain website safety and security, (iii) restrict access to our Sites to certain users, and, (iv) better understand how our Sites are utilized. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

 

Log Files

We (or a vendor on our behalf) may collect information in the form of logs - files that record website activity and gather statistics about web users' browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user's browser type and operating system, (ii) information about a user's session (such as the URL they came from, the date and time they visited our Site, and which pages they've viewed on our site and for how long), and, (iii) other similar navigational or click-stream data. We also use information captured in log file for our internal marketing and demographic studies, so we can constantly improve and customize the online services we provide you. Log files are used internally only, and are not associated with any particular user.

This Site may also use third party web analytics services.  Our service provider may record mouse clicks, mouse movements, scrolling activity as well as text you type in this Site.  The Site does not use the service provider to collect any personal information entered into the Site.  The service provider does not track your browsing habits across websites that do not use its services.  For more information see here: http://www.clicktale.com/privacy_service.aspx.  Nestle HCN uses the information collected by our service provider to better understand how you operate and navigate the Site.  You can disable this web analytics service here: http://www.clicktale.net/disable.html.

 

Web Beacons

We may use web beacons (or clear GIFs) on our Websites or include them in the email messages we send you. Web beacons (also known as "web bugs") are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. The information collected via web beacons may include some of the information described in the IP Address section directly above, as well as information about how a user responds to an email campaign from Nestlé HCN (e.g., the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.

 

Who is collecting your personal information and is it shared with anyone?

The information that you disclose on the Nestlé HCN Websites is collected by Nestlé HCN or by a vendor acting on its behalf; and is used in accordance with the practices set forth above. The following provides more specific information about how and to whom we may disclose your information.

 

Agents and Contractors
We may use outside companies, agents, or contractors ("vendors") to provide support for the internal operations of our Websites and to assist us with administering a Nestlé HCN Online Store or the various programs and promotions available on our Sites. In the course of doing so, these vendors may come into contact with your personal information. However, we only give them access to (or allow them to collect on our behalf) the information they need in order to perform the specific tasks they've been hired to do. They have also agreed to protect the confidentiality and security of this information.
Partners and Joint Promotions
From time to time, we may run a joint or co-sponsored program or promotion on our Websites with another company, organization, or other reputable third party; and, as part of this event, collect and process personal information. If your personal information is being collected by (or is shared with) a company other than Nestlé HCN as part of such promotion, we will let you know this at the time your information is collected. Periodically, we may run a promotion on our Site that features the products or services of another company and will give you the opportunity to opt in to receive information directly from that third party company.
When doing any promotion involving another company, we may provide a separate link to that company's privacy policy and we encourage you to read it before you share any personal information, as we cannot guarantee they adhere to the same privacy practices as Nestlé HCN. If you do not want your information to be collected by or shared with a company other than Nestlé HCN, you can always choose not to opt in or participate in these events at the time the information is collected/requested.
Legal and Business Transfers
We may also disclose personally identifiable information if we are required to do so by law, or if in our good faith judgment, such action is reasonably necessary to comply with legal processes, to respond to any claims, or to protect the safety or rights of Nestlé HCN, its customers, or the public.
In the event of a merger or acquisition of all or part of Nestlé HCN or Nestlé by another company, or in the event that Nestlé HCN or Nestlé were to sell or dispose of all or a part of the Nestlé business, the acquirer would have access to the information maintained by that Nestlé business, which could include personal information, subject to applicable law. Similarly, personal information may be transferred as part of a corporate reorganization, insolvency proceeding, or other similar event, if permitted by and done in accordance with applicable law.
Aggregate Information

 

We may share aggregated demographic or survey information with third parties, but this information is in anonymous form and does not contain any personal information. The aggregate information that we share may include anonymous information that is captured through the use of cookies and other similar tracking technology, as discussed in the cookie section above.

 

What safeguards do we use to protect your personal information?

Nestlé HCN takes commercially reasonable efforts to protect the confidentiality and security of the personal information collected from our Website visitors, including children under 13. These efforts include, but are not necessarily limited to: (i) storing your personal information in secure operating environments that are not available to the public and that are only accessible to authorized Nestlé HCN employees, and our agents and contractors; (ii) using industry-standard SSL encryption to protect the security of certain sensitive personal information (such as credit card information) during transmission to our Websites, and, (iii) verifying the identities of registered Website users before they can access the personal information we maintain about them.

How can you access, modify, or make other choices regarding the use of your information?

The following outlines the choices you have with respect to the collection and use of your personal information by Nestlé HCN.

 

  1. You always have the option not to share any of your personal information with Nestlé HCN. However, if you choose this option, you will be limited in the activities and features we can provide you, as mentioned above.
  2. If you do not want to receive newsletters, announcements, or other communications and/or services from a Nestlé HCN Website or brand, please opt-out from these communications or services at the time of registration or when the information is collected. If you have opted in and, at a later time, wish to opt out, please visit the appropriate "Update Profile" section(s) on our Website (if available) and amend your preferences.
  3. Along with every email marketing communication sent to you, Nestlé HCN provides you the opportunity to discontinue receiving future marketing communications (i.e., unsubscribe). Simply follow the unsubscribe process or directions provided in the email.
  4. You can always review or update any personal information that we may have collected about you for our general website registration. To do this, please visit the appropriate "Update Profile" section(s) on our Website (if available).
If any of the mechanisms set forth above is not available or you wish to make a different request, please contact us using the information provided below.
Please note that regardless of your opt-out selections, we reserve the right to continue sending you Administrative Communications if you have previously provided your information in connection with any one of our online features, activities, or services.

 

In addition, please note that if you participated in a promotion or program that involved a third party company and, as part of that promotion, you agreed to receive future communications directly from that third party, you will need to contact the third party (not Nestlé HCN) to opt-out from such communications. This process may be outlined in the third party's privacy policy.

 

How can you ask a question or file a complaint? (Contact Information)

If you have any questions, complaints, or comments regarding this Privacy Policy or our information collection practices, please contact us by calling 1-800-422-2752 or by mail at:

 

Nestlé HCN Office of Consumer Services
445 State Street
Fremont, MI 49412
 

 

Date:  April 19th, 2012