FAQs

What is Automatic Reorder?

Automatic Reorder is the convenient way to have the products you need regularly ordered and shipped on a routine basis. It will save you time (you only have to go through the online ordering process once), and you’ll always be stocked with your essential products. You control the frequency, and you can cancel at any time.

As an extra bonus for subscribing to the products you need most often, after your initial order setup, you will receive a 10% discount on all subsequent Auto-Reorders. This offer is not valid on BOOST® Kid Essentials or Impact Advanced Recovery® drinks.

If you need help setting up your Auto-Reorder, or making changes to an existing subscription, please call Customer Service at 1-888-240-2713 between 8am to 8pm Monday-Friday, or 9am to 5pm EST on Saturdays – a representative will be able to help.

What forms of payment do you accept?

At this time, the Nestlé Nutrition Store accepts credit card payments only. We accept Visa, MasterCard, Discover, and American Express.

Shipping & Delivery

We are working with our supply chain, distribution and medical partners to assure continued production and delivery of our products, and are doing everything we can to process orders in a safe and timely manner. As we continue to work through these unprecedented circumstances, you may experience a one or two day delay in fulfillment or delivery.

All orders placed before 2:00pm EST will be processed and shipped on the same business day. Orders placed on Friday after 1pm, weekends or holidays will be processed on the next business day. Please note that all processing times are estimates and may be subject to change. Once your order ships, you will receive an email with tracking information

We offer three different shipping options for your convenience:

  • UPS Ground: Free Shipping & Handling for orders over $49.95* (before taxes). For orders under $49.95 (before taxes), consumers will be charged a flat rate of $7.95 for Shipping & Handling in the continental U.S. All orders to Alaska and Hawaii will be charged $29.95 for shipping and handling.
  • UPS Next Day: Orders will be charged published rates according to the zone and estimated weight of the order.
  • UPS Second Day: Orders will be charged published rates according to the zone and estimated weight of the order.

Free shipping and handling offer available on a single order totaling $49.95 or more, exclusive of any applicable tax. Valid in continental U.S. only. Offer valid on ground shipping only; not valid on other shipment methods. Orders totaling less than $49.95 will be charged $7.95 for shipping and handling in the continental U.S. All orders to Alaska and Hawaii will be charged $29.95 for shipping and handling.

Tranist times can vary based on shipping method and location. Ground shipping within the US takes between 3 and 7 business days.

Inclement weather and other unforeseen circumstances can cause shipments to arrive later than expected so please plan ahead and order early.

What is your return policy?

Please inspect your order once your shipment arrives and report any issues within 2 weeks of receiving your order.

If for some reason you are not satisfied with a product you purchased from the Nestlé Nutrition Store, you may return it within 60 days of receiving your order for a refund of the purchase price. Items should be returned in their original packaging. Please note that shipping costs are not reimbursed, and we will only pay return shipping costs if the return is a result of our error. Refunds will be issued after we receive and process your return.

For more information or to start a return, please call Customer Service at 1-888-240-2713 between 8am to 8pm Monday-Friday, or 9am to 5pm EST on Saturdays – a representative will be able to help.