Terms & Conditions
Nestlé HealthCare Nutrition may revise these terms and conditions by updating this posting so be sure to check back regularly. By continuing to use this site after these terms have changed, you indicate your agreement with the revised terms.
EFFECTIVE: July 28, 2014
LAST UPDATED: March 23, 2023
Terms and Conditions of Use - Please Read Carefully
This Site belongs to Nestlé HealthCare Nutrition. Nestlé HealthCare Nutrition or other third parties who have licensed Nestlé HealthCare Nutrition’s use own the copyright to the contents of this Site. Using our Site does not give you ownership of any intellectual property rights to the content you access. You may download only material displayed and identified on the Site as specifically available for downloading. Such material is for noncommercial; personal use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, repost or use the content of the Site for public or commercial purposes, including the text, images, audio and video without Nestlé HealthCare Nutrition’s written permission.
Submissions to the Site
Any non-personal information, communications or material you submit to Nestlé HealthCare Nutrition at this Site, by email, download, or otherwise (“Submission”), is non-confidential, and Nestlé HealthCare Nutrition is free to use and reproduce such Submission freely, and for any purpose. Specifically, Nestlé HealthCare Nutrition is free to use any ideas or concepts contained in any such Submission for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products. Any such use is without compensation to the person submitting. If Nestlé HealthCare Nutrition accepts your submission and specifically agrees to keep it confidential or not use it, nevertheless, Nestlé HealthCare Nutrition does not waive any rights it may have to similar or related ideas previously known to Nestlé HealthCare Nutrition or developed by its employees, or obtained from sources other than you.
You further acknowledge and warrant that the Submission contains only your own material and content or material and content that you have undeniable rights to use, and that Nestlé HealthCare Nutrition’s use will not violate any third party's rights.
Nestlé HealthCare Nutrition is under no obligation to use any Submission.
Although Nestlé HealthCare Nutrition may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on the Site (“Postings”), Nestlé HealthCare Nutrition is under no obligation to do so and assumes no responsibility or liability arising from the content of any such Posting, nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any information within such Postings on the Site.
You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any law. Nestlé HealthCare Nutrition will fully cooperate with any law enforcement authorities or court order requesting or directing Nestlé HealthCare Nutrition to disclose the identity of anyone posting any such information or materials. Nestlé HealthCare Nutrition may remove Postings at any time, and for any reason.
Copyright Complaints (DMCA policy)
Nestlé HealthCare Nutrition respects the intellectual property of others, and we ask our users to do the same. Nestlé HealthCare Nutrition may, in appropriate circumstances and at its discretion, suspend or terminate the access of and take other action against users, subscribers, registrants and account holders who infringe the copyright rights of others.
If you believe that your work has been copied and is accessible on the Site in a way that constitutes copyright infringement, you may notify Nestlé HealthCare Nutrition by providing the following information (as required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. sec. 512) to our copyright agent set forth below:
- A physical or electronic signature of person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online Site are covered by a single notification, a representative list of such works at that Site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Service Provider to locate the material;
- Information reasonably sufficient to permit Service Provider to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted;
- A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;and
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Please send notice to:
Nestlé HealthCare Nutrition, Inc.
Attn: Legal Department
1007 U.S. Highway 202/206
Bridgewater, NJ 08807
We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that there can be penalties for false claims.
The trademarks, logos, characters and service marks (collectively "Trademarks") displayed on the Site belong to Nestlé HealthCare Nutrition or are used with permission. Nothing contained on this Site should be construed as granting any license or right to use any Trademark displayed on this Site. Your use/misuse of the Trademarks displayed on this Site, or any other content on this Site, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that Nestlé HealthCare Nutrition will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.
This Site may contain links to other websites. These links are to companies or organizations we believe you may have an interest in. Nestlé HealthCare Nutrition has not reviewed all the websites linked to the Site and is not responsible for the content of any other websites linked to the Site. You are responsible for ensuring that your use of those other websites complies with any applicable terms of service or other agreements. Your linking to any other website is at your own risk. Please be mindful of this as you link to other outside websites.
In general, Nestlé HealthCare Nutrition does not object to links to this Site from third-party websites. However, you must abide by the following rules. Unless we have a written agreement with you, you may not use any of Nestlé HealthCare Nutrition’s trademarks, logos or slogans in or with your links. Do not present the link to this Site in any way that suggests Nestlé HealthCare Nutrition has any relationship or affiliation with your site or endorses, sponsors or recommends the information, products or services on your site, unless you have a specific written agreement with Nestlé HealthCare Nutrition to do so. You may link to this Site using the plain text name of the Site. Link only to the home page of this Site. Do not, without Nestlé HealthCare Nutrition’s written permission: (a) incorporate any content from this Site into your website (e.g., by in-lining or framing);(b) use any Nestlé HealthCare Nutrition names, trademarks, slogans, or any other words or codes identifying Nestlé HealthCare Nutrition Site in any "metatag". Nestlé HealthCare Nutrition will not tolerate links from any website that may adversely affect the name, reputation and goodwill of Nestlé HealthCare Nutrition and its products. Nestlé HealthCare Nutrition reserves the right to cancel permission to link at any time, for any reason.
Fitness, Nutrition, & Health Information
Information presented on this Site is intended to impart general fitness, nutrition and health information. Nestlé HealthCare Nutrition is not engaged in rendering medical advice or services and submission of information to the Site and use of any services available on the Site does not create a doctor-patient relationship. THE INFORMATION PRESENTED ON THIS SITE IS NOT INTENDED FOR TREATMENT OR DIAGNOSTIC PURPOSES. You should consult your doctor for medical advice or services, including seeking advice regarding a medical condition, illness, treatment and prior to undertaking a new diet or exercise program or utilizing any related services on the Site. Advance consultation with your doctor is particularly important if you are under eighteen (18) years old, pregnant, breastfeeding, or have health problems. Never disregard professional medical advice or delay in seeking it because of something you have read on this Site.
Please note that some Nestlé HealthCare Nutrition web sites are clearly directed to medical professionals and the information contained on these web sites is not intended for general audiences.
User Generated Content
Nestlé HealthCare Nutrition owns and/or operates various Internet platforms through social media, web, digital, and/or email that permit users to submit or publish Content. Content may include a user’s posts including but not limited to associated captions, hashtags, photograph(s), and/or videos along with user’s name, image, likeness, performance, voice, profile, handle, and/or product reviews and written testimonials. Use of such Internet platforms will be subject to the User Generated Content Terms and Conditions which are incorporated herein by reference.
Nestlé HealthCare Nutrition offers customers the ability to receive SMS text messages regarding their orders. Shipping updates will be delivered via email. However, you may separately sign up to receive shipping updates via text message on a per order basis. If you sign up for these Order Alerts, you will receive periodic automated text messages from or on behalf of Nestlé HealthCare Nutrition, at the mobile number you provided at to opt-in, with updates on your orders from Nestlé HealthCare Nutrition. You can always receive Nestlé HealthCare Nutrition products and services even if you do not agree to receive, or opt out of receiving, these Order Alerts. Although all Order Alerts are free, message and data rates may apply.
To stop receiving Nestlé HealthCare Nutrition Order Alerts, text STOP to 47456. You will receive one additional message confirming that your request has been processed. Text HELP to 47456 for help, contact customer care or call 1-888-240-2713. Please notify Nestlé HealthCare Nutrition if you’ve changed or disconnected your mobile phone number.
We are able to deliver messages to most mobile phone carriers, although various factors, including your equipment and weather, affect your ability to send and receive SMS messages. Nestlé HealthCare Nutrition will not be liable for any delays in the receipt of any messages as delivery is subject to effective transmission from your mobile service provider. Your mobile phone carrier is not liable for delayed or undelivered messages. Check with your mobile phone carrier if you have questions.
Nestlé HealthCare Nutrition reserves the right to remove subscribers at our discretion.
Auto Reorder and Cancellation Terms
Auto Reorder Terms
Your auto reorder begins as soon as your initial payment is processed. Your auto reorder will automatically renew and you will continue to be charged on a recurring basis based on the frequency period you select (i.e., 7, 14, 21, 30, 60, or 90 days) and without notice until you cancel. You authorize Nestlé HealthCare Nutrition or its payment processing provider(s) to store your payment method(s) and to automatically charge your payment method(s) based on the frequency period you select until you cancel. We will automatically charge you the then current, non-promotional price for your product, plus applicable taxes and shipping fees, each frequency period upon renewal until you cancel. YOU ACKNOWLEDGE AND AGREE THAT NESTLÉ HEALTHCARE NUTRITION WILL NOT OBTAIN ANY ADDITIONAL AUTHORIZATION FROM YOU FOR SUCH AUTOMATIC, RECURRING PAYMENTS.
We may change the price of your product during your auto reorder term, and we will notify you of any price change with the option to cancel. If you do not agree with a price change, you have the right to reject the change by cancelling your auto reorder prior to the next auto reorder term as described in the “Cancellation Terms” section below. Please make sure that you read any notifications of price changes carefully.
If your primary payment method fails, you authorize us or our payment processing provider(s) to charge any other payment method in your account. If you have not provided us a backup payment method(s) and you fail to provide payment, or if all payment methods in your account fail, we may suspend your auto reorder. You can edit your payment information anytime in your Nestlé HealthCare Nutrition account page.
Offer is valid only for individual purchasers; not valid for healthcare institutions or pharmacy purchases. Products are not intended for resale. Valid in continental U.S. only. Void where prohibited. This offer is not valid on any NOVASOURCE® RENAL or IMPACT ADVANCED RECOVERY® nutrition drinks.
YOUR AUTO REORDER WILL AUTOMATICALLY RENEW UNTIL YOU CANCEL. YOU CAN CANCEL YOUR AUTO REORDER ANYTIME BY LOGGING INTO YOUR ACCOUNT AND SELECTING TO CANCEL IN THE SUBSCRIPTION TAB OR BY CONTACTING OUR CUSTOMER ENGAGEMENT SPECIALIST AT 1-888-240-2713. IF YOU CANCEL WITH AT LEAST 48 HOURS NOTICE PRIOR TO 2:00 P.M. EST ON THE AUTO REORDER PROCESS DATE, YOU’LL BE FULLY REFUNDED. SHOULD YOU CANCEL AFTER THAT TIME FRAME, YOUR PAYMENT IS NON-REFUNDABLE, AND YOUR SERVICE WILL CONTINUE UNTIL THE END OF THAT MONTH’S BILLING PERIOD.
Mobile Marketing Program
When you opt-in to participate in our mobile marketing service, we will send you a message to confirm your signup. Text JOIN to XXXXX to receive Mobile Marketing Program notifications. Message and data rates may apply. You will receive recurring, automated, and/or personalized promotional and transactional messages from Nestlé Health Science at the mobile number used when signing up. Consent is not a condition of purchase.
You can cancel this service at any time. Text "STOP" to XXXXX. We will send you a reply message to confirm that your request has been processed . After this, you will no longer receive messages from us. If you want to re-join, just sign up as you did the first time and we will start sending messages to you again
If at any time you forget what keywords are supported, just text "HELP" to XXXXX. We will respond with instructions on how to use our service as well as how to cancel.
Participating Carriers: Include but are not limited to AT&T, Sprint/Boost/Virgin, T-Mobile, MetroPCS, Verizon Wireless.
Your mobile phone carrier is not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
For all questions about the services provided by this short code , you can contact customer care or call 1-888-240-2713.
If you have any questions regarding privacy, please read our Privacy Notice
Along with our Terms and Conditions, we encourage you to read our Privacy Notice and refer to it before you submit any personal information to this Site. The Privacy Notice is a part of these Terms and Conditions.
This Site is intended for residents of the United States only, and we may take certain measures (such as IP address blocking) to limit access to this Site by only such users. This Site is controlled by Nestlé HealthCare Nutrition with its U.S. corporate headquarters located in Bridgewater, New Jersey, United States. Nestlé HealthCare Nutrition makes no representation that materials on this Site are appropriate or available for use in other locations.
Limitation of Liability
Your use of and browsing on this Site are at your own risk. Nestlé HealthCare Nutrition makes no warranties or representations as to the accuracy of the information contained on this Site. Neither Nestlé HealthCare Nutrition nor any other party involved in creating, producing or delivering this Site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, this Site. Without limiting the foregoing, everything on this Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow exclusions of implied warranties, so some of these exclusions may not apply to you. Check your local laws. Nestlé HealthCare Nutrition assumes no liability and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your use of this Site. These exclusions include, without limitation, damages for lost profits, lost data, computer failure, or the violation of your rights by any third party, regardless of the legal or equitable theory upon which the claim is based. Additionally, software from this Site may be further subject to United States Export laws, rules and regulations, as amended from time to time. No software from this Site may be downloaded or exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, Sudan or any other country to which the United States has embargoed goods;or (ii) anyone on the United States Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using the software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
To the maximum extent permitted by applicable law, you expressly waive all claims against Nestlé HealthCare Nutrition, our officers, directors, employees, affiliates, suppliers and programmers that may arise from your use or access of this Site.
You agree to defend, indemnify and hold Nestlé HealthCare Nutrition, its officers, directors, employees, agents, affiliates, licensors and partners, harmless from and against any claims, actions or demands, liabilities and settlements including, without limitation, reasonable legal and accounting fees, resulting from or alleged to result from your Submission, Postings, the use of the Site or content or your violation of these Terms and Conditions.
These Terms and Conditions are to be governed by and construed in accordance with the law of New Jersey, United States of America, without reference to its conflicts of law rules.