Shipping & Returns

COVID-19 Updates

We are working with our supply chain, distribution and medical partners to assure continued production and delivery of our products, and are doing everything we can to process orders in a safe and timely manner. As we continue to work through these unprecedented circumstances, you may experience a one- or two-day delay in fulfillment or delivery. We sincerely apologize for any inconvenience.

Shipping Information

Most orders placed before 2:00 p.m. EST will be processed and shipped on the same business day. Orders placed on Friday after 1:00 p.m., weekends or holidays will be processed on the next business day. Please note that all processing times are estimates and may be subject to change. Once your order ships, you will receive an email with tracking information.

Shipping Options

We offer three different shipping options for your convenience:

  • UPS Ground: Free Shipping & Handling for orders over $49.95* (before taxes). For orders under $49.95 (before taxes), consumers will be charged a flat rate of $7.95 for Shipping & Handling in the continental U.S. All orders to Alaska and Hawaii will be charged $29.95 for shipping and handling.
  • UPS Next Day: Orders will be charged published rates according to the zone and estimated weight of the order.
  • UPS Second Day: Orders will be charged published rates according to the zone and estimated weight of the order.

*Our free shipping and handling offer is available on a single order totaling $49.95 or more, exclusive of any applicable tax, and is valid in continental U.S. only. Offer valid on ground shipping only; not valid on other shipment methods. Orders totaling less than $49.95 will be charged $7.95 for shipping and handling in the continental U.S. All orders to Alaska and Hawaii will be charged $29.95 for shipping and handling.

Transit times can vary based on shipping method and location. Ground shipping within the U.S. takes between 3 and 7 business days.

Inclement weather and other unforeseen circumstances can cause shipments to arrive later than expected, so please plan ahead and order early.

Return Policy

Please inspect your order once your shipment arrives and report any issues within 2 weeks of receiving your order.

If for some reason you are not satisfied with a product purchased from the Nestlé Nutrition Store, you may return it within 60 days of receipt for a refund of the purchase price. Items should be returned in their original packaging. Please note that shipping costs are not reimbursed, and we will only pay return shipping costs if the return is a result of our error. Refunds will be issued after we receive and process your return.

For more information, or to start a return, please call Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays – a representative will be happy to help.

Connect with our team for more support

Phone

1-888-240-2713

8am - 8pm EST, Mon - Fri. 9am - 5pm EST, Sat

Mail

Nestlé Health Care Nutrition
Consumer & Product Support

445 State Street
Fremont, MI 49412

Contact form

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