Shipping & Returns
EFFECTIVE: March 9, 2019
LAST UPDATED: September 8, 2022
We are working with our supply chain, distribution and medical partners to assure continued production and delivery of our products, and are doing everything we can to process orders in a safe and timely manner. As we continue to work through these unprecedented circumstances, you may experience a one- or two-day delay in fulfillment or delivery. We sincerely apologize for any inconvenience.
Most orders placed before 2:00 p.m. EST will be processed and shipped within one to two business days. Orders placed on Friday after 1:00 p.m., weekends or holidays will be processed on the next business day. Please note that all processing times are estimates and may be subject to change. Once your order ships, you will receive an email with tracking information.
We offer three different shipping options for your convenience:
- UPS Ground: Free Shipping & Handling for orders $49.95 or more after any other discounts (before taxes)†. For orders under $49.95 (before taxes), consumers will be charged a flat rate of $7.95 for Shipping & Handling in the continental U.S. All orders to Alaska and Hawaii will be charged $29.95 for shipping and handling.
- UPS Next Day: Orders will be charged published rates according to the zone and estimated weight of the order.
- UPS Second Day: Orders will be charged published rates according to the zone and estimated weight of the order.
†Free Shipping & Handling offer is available on single orders totaling $49.95 or more (before taxes). A flat rate of $7.95 will apply for shipping & handling on orders under $49.95. Offer valid on ground shipping and only in the continental U.S.; not valid on other shipment methods. All orders to Alaska and Hawaii will be charged $29.95 for shipping and handling. See full Shipping terms.
Transit times can vary based on shipping method and location. Ground shipping within the U.S. takes between 3 and 7 business days.
Inclement weather and other unforeseen circumstances can cause shipments to arrive later than expected, so please plan ahead and order early.
Please inspect your order once your shipment arrives and report any issues within 2 weeks of receiving your order.
If for some reason you are not satisfied with a product purchased from the Nestlé Nutrition Store, you may return it within 30 days of receipt for a refund of the purchase price. Items should be returned in their original packaging. Products cannot be returned unless they are new, unopened, unused and in the original factory-sealed packaging. Please note that shipping costs are not reimbursed, and we will only pay return shipping costs if the return is a result of our error. Refunds will be issued after we receive and process your return. Please note due to the high demand of the Alfamino® Infant, Alfamino® Junior, SMA Nutrition Althéra, and Gerber® Good Start® pediatric formula products, refunds will not be issued for these items.
For more information, or to start a return, please call Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays – a representative will be happy to help.
We reserve the right to change or amend this Shipping and Return Policy.